FAQ
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Table of Contents
- How do I order.. ?
- Is your credit card processing secure.. ?
- How much does shipping cost and how long does it take to get my order.. ?
- Do you ship out of the United States .. ?
- Can I order by telephone or fax .. ?
- What is your return policy.. ?
How do I Order.. ?
Click on the add to shopping cart button below the item you wish to purchase and follow the instruction from the check out button. You may also send a check or money order or order by telephone.
Is your credit card processing secure.. ?
Yes, we offer our transaction processing on the most secure system available.
How much does shipping cost and how long does it take to get my order.. ?
Almost all orders are shipped with 72 hours of you placing your order. Shipping is by normal UPS ground service or US Postal and is shipped from Baltimore, Maryland. Normal UPS shipping takes from 1 to 5 days flat rate per entire order is $8.50. We do offer at an increased shipping charge second day shipping from UPS at $35.00. However, to receive second day shipping we must have your order by 2PM Eastern Standard time.
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Do you ship outside of the United States.. ?
Yes, we ship world wide. The standard shipping charge for most countries is $40.00. Canada may have an additional fee collected on delivery. If there is an additional charge we will notify you by email or phone.
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Can I order by telephone.. ?
Yes, the number is 443-417-8854. You may leave your order or message. You may fax your order to 443-787-0205. For a printable fax order form click here.
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What is your return policy.. ?
Seven days from receiving the item is our standard policy, we will refund or exchange or replace. The item must be in resalable condition and have the original packing. That is all we ask. We do not want even one dissatisfied customer. We stand behind every item we sell. We have a small business and build it on service and competitive pricing. We do not refund shipping charges.
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